Hi, I would like to thank all those who wrote such wonderful comments about our business, products, and customer service.
All comments below are truly from customers and are not fictitious, but I have not listed last names for privacy reasons. There are many more but these do convey best the sentiments of our customers.
I have returned to NYC and am at my desk but decided to send you an email to express my thanks for your stellar personalized salesmanship in these days of social ineptitude. For the first time in a long time I actually enjoyed my shopping experience. I felt as if you were really hearing me as a customer, and that you would do all you could to attempt to acknowledge my wishes or meet my needs. That, in and of itself, is very rare these days. Oh and by the way, please tell your brother the peanuts were delicious! Take care, both of you and I look to hear from you soon about the Alex St Claire clothing. Best,
The Alex st Claire slacks I just received fit and look great. I love the fabric weight. (They are lighter than the old Austin Reed...which I like.) I also like the cut. (They seem to be a more modern fit at the waist line). You have selected an excellent tailor.
Let me know what fabric selections are still available for the next order.
I can't wait for the new suit selections. You have done a great job replacing the Austin Reed line.
Hello Kent Tager -
This week I received the two pairs of Alex St. Claire "Montgomery"
Trouser Misses pleated pants (size 12, mocha and black birdseye) that you kindly sent to me after our phone conversation on April 6, 2011.
As you promised, I find the pants to be of very high quality and the fit is excellent.
Thank you for offering this excellent line of trousers. I am very happy to find them.
Regards, Tina M
Just got home from my last trip and wanted to tell you that the Alex jacket arrived and it is truly beautiful! The arms, shoulders, and length look like they were custom-made for me and it will serve me very well, I'm sure. Maybe if we get a bonus next year I'll buy another one in 18!
Thanks so much for your help.
Yes, we received the jackets and trousers and are very pleased with every piece. This week I wore the birds eye and steel blue and got compliments on both. I absolutely love these suits. In fact, I like them better than the old Austin Reed. They are so comfortable and are a perfect fit for me. I look forward to wearing them. Thank you so much for pursuing the Alex St. Claire line – I will definitely recommend it to others.
With every good wish,
I am very pleased with my slacks, they fit perfectly !!!
Thank you so much for carrying Alex St. Claire line of clothing.
The Remy coat is AWESOME!!!! Both of us are exceedingly pleased! It fit wonderfully. No tailoring will be needed. The leather is soft, just as I had envisioned. The color combination is subtle and spot on.
Many, many thanks!
I have been searching for slacks ever since what ever happen to Austin Reed several years ago. I am a sales manager for Dillards and love worsted wool fully lined slacks that sit at the waist. Our store does not have any thing that compares to Austin Reed as far as I am concerned. Thank you for offering your new Alex line as a replacement.
The HSM jacket for my husband, Dave, arrived as scheduled on Thursday. It fit perfectly and looks great on him. Dave is wearing it today at the meetings that he had wanted it in time for. So far, it is traveling well, as far as winkles are concerned. Thanks again, to both you and Keith for all your excellent help with this! The fact that you and Keith could help so well long distance is very impressive.